Requesting a refund
Email contact@evolvegit.com with your registered email, service name, order ID, payment reference and reason. Contact us promptly after identifying an issue. Requests are reviewed against the purchased service, work delivered and conditions disclosed before payment.
Duplicate or undelivered purchases
Contact us if charged twice for the same order or if a verified payment is collected without delivery. We reconcile the transaction and arrange an eligible refund. Failed payments with a bank debit may be reversed by the payment provider; send the reference so we can investigate. Check the previous transaction status before paying again.
Custom software services
Cancellation before work starts is assessed against the agreed quotation. Once development begins, any refund is based on undelivered work and agreed milestones; completed and accepted work may not be refundable. Report defects or delivery concerns for assessment and an appropriate resolution. No undisclosed cancellation charge is added after purchase.
Subscriptions and registrations
Eligibility follows the cancellation rules disclosed for the selected plan, appointment or event before purchase. Cancelling renewal does not automatically refund a used period. If a provider cancels a paid service or event without a suitable alternative, contact us for an eligible refund. Applicable consumer rights remain unaffected.
Processing timelines
Once approved, we aim to initiate an eligible refund within 5–7 business days to the original payment method. Your bank or payment provider may need additional time to credit it. We communicate the outcome and refund reference where available. Contact us if the expected credit has not arrived.
Test payments
Razorpay Test Mode and labelled demo payments do not debit real money. Test receipts do not activate live memberships, confirm real appointments or reserve real seats. There is no real-money refund for a test transaction.